At ServerCard.in, operated by Millennium Online India Ltd., we strive to provide high-quality server networking products and excellent customer service. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

Products may be eligible for return if:

The product is damaged during transit.
You receive an incorrect product.
The product has a manufacturing defect.
The wrong quantity is delivered.

To be eligible for a return:

The return request must be raised within 7 days of delivery.
The product must be unused and in its original condition.
All original packaging, manuals, accessories, warranty cards, and invoices must be included.
The product must not show signs of misuse, physical damage, or unauthorized modification.

2. Non-Returnable Items

The following products are not eligible for return:

Products damaged due to improper installation or handling.
Products with missing accessories or packaging.
Products returned after the return window has expired.
Customized or special-order products.
Products damaged by misuse, accidents, or unauthorized repairs.

3. Return Process

To request a return:

Contact our customer support team.
Share your Order ID and reason for the return.
Provide clear photos or videos if the product is damaged or defective.
Our team will review your request and provide return instructions.
After approval, return the product using the instructed shipping method.

4. Inspection of Returned Products

Once the returned product is received, it will be inspected by our quality team.

If the product meets our return conditions, your refund or replacement request will be processed.

5. Refund Policy

Approved refunds will be processed using the original payment method.

Refund processing typically takes 5–10 business days after the returned product has passed inspection.

Shipping charges, installation charges, or other service fees (if applicable) are generally non-refundable unless the return is due to our error.

6. Replacement Policy

If you receive:

A damaged product
A defective product
An incorrect product

We will arrange a replacement subject to stock availability. If a replacement is unavailable, a refund or suitable alternative may be offered.

7. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation may not be possible. In such cases, the standard return process will apply if the order qualifies.

8. Shipping Charges for Returns

If the return is due to our mistake (wrong, defective, or damaged product), we will bear the return shipping cost.
If the return is due to any other approved reason, the customer may be responsible for the return shipping charges.